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Support
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For tax-related questions (for example, are the costs of my special food eligible for medical expenses?) please contact
the CRA at 1-800-959-8281. |
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For questions about the software (for example, where to make the line 33100 claim in TaxChopper) please contact us:
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At tax season, our response time is within 24 hours; however, we usually
reply within 20 minutes.
Outside tax season, we reply to emails within 72 business hours, usually by the next business day.
Our free support is equally available to everyone, even if you are using TaxChopper for free.
Business Hours:
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Feb 24, 2025 - April 30, 2025
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09:00 a.m. - 08:00 p.m., ET, every day!
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Rest of the year
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10:00 a.m. - 04:00 p.m., ET, Monday to Friday
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CRA Filing Service Availability:
2024 Filing season: February 19, 2024 - January 31, 2025.
Accepting initial filing from 2017 to 2023 tax years and ReFiling from 2020 - 2023 tax years.
2025 Filing season: February 24, 2025 - January 30, 2026.
Accepting initial filing from 2017 to 2024 tax years and Re-Filing from 2020 to 2024 tax years.
The CRA electronic filing services are available 21 hours a day. Due to daily maintenance activities, the services are not
available for three hours a day from 3 am to 6 am (Eastern time).
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Suggestions and Other Enquiries
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We are open to your ideas, comments and suggestions. For business, employment, and marketing enquiries, please email us at:
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Advantage Financial Technology Corp.
1155 Fewster Dr.
Mississauga Ontario L4W 1A2
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Support is available every day during tax season.
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