After purchase, if you are not satisfied with our service and decide not to use our service to file your return, we will refund your full service fee.
Since the day we declared this commitment, we have refunded every unsatisfied client – no reluctance and no question asked. We just reverse the transaction.
Our top priority is always the same: to make sure every client is satisfied and happy.
Over the past many years, almost all of our refunded clients actually have been satisfied with OUR service. The only reason they wanted the refund was, after they had prepared their taxes, some completed returns were not accepted by CRA due to CRA restrictions. As a matter of fact, when you file a return, you are dealing directly with CRA, it is not part of our service, but we reversed the transaction anyway.
